Western Suppliers' Guarantee
Western Suppliers' offers a satisfaction guarantee to give our customers complete satisfaction. When your order arrives, check each item carefully (immediately please). If for any reason you are not satisfied, you may return that product for an exchange, credit or refund.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us using the information found on our Contact Page.
Returns & Replacements
Merchandise may be returned in a new, unused condition within fifteen days of purchase. Special orders, drop ships, custom merchandise or "free shipping" orders may not be returnable or may be subject to a minimal restocking fee. Download the return form here. If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final and no refunds will be allowed.
Refund Process & Timeframe
Western Suppliers' processes most returns within 7 business days of receiving the returned merchandise to our warehouse. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
If the saddle does not fit your horse or you are not satisfied with it, you may return the saddle within ten days of receiving it. The customer will pay for shipment back to Western Suppliers, and a full refund will be given on the saddle returned. If the saddle has been used or shows any sign of use, the customer pays a restocking fee.
We will make every attempt to have all items in stock. However, in the event an item is backordered, it will be shipped as soon as possible.
Pricing & Specifications
Merchandise prices and specifications are subject to change without notice. Western Suppliers is not responsible for typographic, photographic, and/or descriptive errors.
Damages & Shortages
Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported to Western Suppliers within 72 hours.